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Returns & Exchanges
At Buchan, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
2
Prepare the Package
Place the unworn items with original tags still attached into the original shipping bag or a secure box.
3
Attach the Label
Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.
4
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing